Frequently Asked Questions

Are product prices in stores the same as on the website?

Prices for some products may differ between stores and the website due to exclusive offers, discounts, or promotional campaigns. The price displayed at checkout is the official price.

Can I use website offers in-store?

Website offers and discounts may be exclusive to orders placed through the website, unless otherwise stated.

How long does delivery take?

Delivery time varies depending on the city and shipping company. The estimated delivery time is displayed when you place your order.

Can I track my order?

Yes, you will be provided with a tracking number after your order has shipped so you can monitor its status.

What payment methods are available?

We offer several secure payment methods, including Mada cards, Visa, Mastercard, Apple Pay, and others, depending on availability at checkout.

Can I cancel or modify my order?

Cancellation or modification requests can be made before the order is shipped. After shipment, orders are subject to our exchange and return policy.

Can I exchange or return products?

Yes, this is possible according to our approved exchange and return policy, subject to terms and conditions.

What should I do if I receive a damaged or incorrect product?

Please contact customer service as soon as possible, attaching photos of the product. Your request will be processed as quickly as possible.

How can I contact customer service?

You can contact us via WhatsApp, phone, email, or through the contact form on the website.